Terms and Conditions
Your Contract is with World Discovery Limited, a member of the Travel Trust Association.
1.Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and all monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 8 weeks of travel.
2. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of a Trust Account with the Travel Trust Association under membership number U4649.
3. The Travel Trust Association
World Discovery Limited is a member of the Travel Trust Association, membership number U4649. We are obliged to maintain a high standard of service to you by the Travel Trust Association’s Code of Conduct, which has been approved by the Office of Fair Trading. Further information on the Travel Trust Association can be found at www.traveltrust.co.uk.
4. Your Holiday Price
You will be advised of the price of the holiday that you wish to book before your contract is confirmed. When you make a booking you must pay a deposit (the amount of the deposit varies according to the holiday price; you will be advised at the time of booking of the relevant amount). Any amounts required to be paid by way of deposits will be considered as non-refundable deposits. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the balance is not paid in time we shall retain your deposits. Following the issue of our confirmation invoice, any increase in your holiday price will be as a result of changes in our costs of providing your holiday resulting from:
a) government action such as increases in VAT or any other government-imposed increases.
b) currency fluctuations. In the unlikely event that the increase is more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any premium paid to us for holiday insurance. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 7 below, to accept an offer of alternative travel arrangements from us if we are able to do so.
5. If You Change Your Booking
If, after the confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes but it may not always be possible. Any requests for changes to be made must be in writing from the person who made the booking.
6. If You Cancel Your Holiday
If you wish to cancel or transfer your booking for any reason other than for there being additional charges (see clause 4) or alterations to arrangements (see clause 7 below) you may do so providing that you give us written notice of cancellation which must be signed by the person who made the booking. Cancellation is effective from the date upon which we receive the written notice. If we receive the notice of cancellation or transfer up to 56 days before the departure date you merely forfeit your deposit. After that date you will additionally be liable for the following cancellation or transfer charges based on the time we receive your written notice:a) Less than 56 days but more than 42 days before departure date: 30% of the total price of your holiday.
b) Less than 43 days but more than 14 days before departure date: 50% of the total price of your holiday.
c) Less than 15 days but more than 3 days before departure date: 80% of the total price of your holiday.
d) Less than 4 days before departure date: 100% of the total price of your holiday.In the event of the non-refundable deposits exceeding the amount of any cancellation charge computed on the basis of sub-paragraphs a) to c) above, we are entitled to retain such deposits (clause 4). If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to ensure that your policy has sufficient financial protection to cover you in the event of cancellation.
7. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but these arrangements are usually booked months in advance, and occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements after the date when the balance of the price becomes due except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund the difference in price if the alternative is of a lower value). If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting an offer of alternative travel arrangements of comparable standard from us if available, or cancelling the booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Within 14 days £100 per person
Within 28 days £50 per person
Within 56 days £25 per person
In any case the limit will be £100 per person.
The compensation we offer does not exclude you from claiming more if you feel you are entitled to do so.Force Majeure: we will not pay compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions.
8. If You Have A Complaint
If you have a problem during your holiday, please immediately inform our representative who will try address the problem. Should a problem not be resolved satisfactorily, you may call our Emergency Telephone number which will be given to you before your departure. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at 32 Rothes Road, Dorking, Surrey RH4 1LD giving your booking reference and all other relevant information. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative, and not await your return home before advising World Discovery of your complaint. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract.
9. Our Liability To You
If the contract we have with you is not performed or is improperly performed by our suppliers or us, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to:
a) you, or a third party unconnected with the provision of the travel arrangements; or
b) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
c) an event which we or our suppliers, even with due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements.
10. Passport, Visa and Immigration Requirements
Passengers must carry passports valid for 6 months from their return date. Holders of passports which are not British should take particular care as visa requirements may differ and it is most important that your passport contains the correct visa for your journey. If you would let us know, at the time of booking, what kind of passport you hold, we would be pleased to advise you accordingly. However, it is the personal responsibility of the passenger to make sure his or her passport is valid and contains the necessary visa(s) and travel documents for his or her journey. As visas are usually valid for only a limited time period, we strongly advise that no visas are obtained prior to eight weeks before your departure date. World Discovery Limited does not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
11. Older Passengers
We welcome bookings from passengers over 70 years of age. However, we would ask those passengers in this age group to ensure we are fully advised of any special requirements that may be of relevance. Please note that on some of our holidays to Namibia and Botswana our local representatives ask for medical certificates from our passengers above a certain age and you will be advised of this at the time of booking. We regret that we cannot accept passengers over 80 years of age unless they are accompanied by a younger person.
12. Adequate Insurance Protection
We regret we are unable to accept passengers who have not taken out adequate holiday travel insurance protection either through World Discovery or from other sources. If you do not have holiday insurance cover at the time of booking, you may be personally liable for cancellation charges. For passengers arranging their own insurance, we must receive full details of the insurance company, policy number and 24-hour emergency contact number. It is imperative that you familiarise yourself with the details and conditions of your policy and that you notify your insurance company of any pre-existing medical condition. Failure to do so can invalidate the insurance cover.